feat: 实现RBAC系统 - 完成Tenant/Role/Resource/User模型、路由配置及MySQL连接配置

2026-03-01 11:55:04 +08:00
parent 1de4524b5e
commit 3af5009ba8
6 changed files with 870 additions and 4 deletions
--- a/backend/internal/handlers/knowledge.go
+++ b/backend/internal/handlers/knowledge.go
@@ -0,0 +1,237 @@
+package handlers
+
+import (
+	"github.com/gin-gonic/gin"
+	"smart-customer-service/config"
+	"smart-customer-service/internal/database"
+	"smart-customer-service/internal/models"
+	"strconv"
+)
+
+type KnowledgeHandler struct {
+	cfg *config.Config
+}
+
+// 知识库列表
+func (h *KnowledgeHandler) ListKnowledgeBases(c *gin.Context) {
+	tenantID, _ := c.Get("tenant_id").(uint)
+	pagesize := c.DefaultQuery("page_size", "10")
+	page := c.DefaultQuery("page", "1")
+
+	limit, _ := strconv.Atoi(pagesize)
+	offset, _ := strconv.Atoi(page)
+
+	var bases []models.KnowledgeBase
+	var total int64
+
+	db := database.DB.Where("tenant_id = ?", tenantID)
+	db.Count(\&total)
+	db.Order("sort_order ASC, created_at DESC").Limit(limit).Offset((offset-1)*limit).Find(\&bases)
+
+	c.JSON(200, gin.H{
+		"total":     total,
+		"page":      page,
+		"page_size": limit,
+		"knowledge_bases": bases,
+	})
+}
+
+// 创建知识库
+func (h *KnowledgeHandler) CreateKnowledgeBase(c *gin.Context) {
+	tenantID, _ := c.Get("tenant_id").(uint)
+
+	var base models.KnowledgeBase
+	if err := c.ShouldBindJSON(\&base); err != nil {
+		c.JSON(400, gin.H{"error": "参数错误", "message": err.Error()})
+		return
+	}
+
+	base.TenantID = tenantID
+	if base.Status == "" {
+		base.Status = models.KBStatusDraft
+	}
+
+	if err := database.DB.Create(\&base).Error; err != nil {
+		c.JSON(500, gin.H{"error": "创建失败", "message": err.Error()})
+		return
+	}
+
+	c.JSON(201, gin.H{
+		"message": "知识库创建成功",
+		"base_id": base.ID,
+	})
+}
+
+// 更新知识库
+func (h *KnowledgeHandler) UpdateKnowledgeBase(c *gin.Context) {
+	idStr := c.Param("id")
+	id, _ := strconv.ParseUint(idStr, 10, 32)
+
+	var base models.KnowledgeBase
+	if err := database.DB.First(\&base, uint(id)).Error; err != nil {
+		c.JSON(404, gin.H{"error": "知识库不存在"})
+		return
+	}
+
+	if err := c.ShouldBindJSON(\&base); err != nil {
+		c.JSON(400, gin.H{"error": "参数错误", "message": err.Error()})
+		return
+	}
+
+	if err := database.DB.Save(\&base).Error; err != nil {
+		c.JSON(500, gin.H{"error": "更新失败", "message": err.Error()})
+		return
+	}
+
+	c.JSON(200, gin.H{"message": "知识库更新成功"})
+}
+
+// 删除知识库
+func (h *KnowledgeHandler) DeleteKnowledgeBase(c *gin.Context) {
+	idStr := c.Param("id")
+	id, _ := strconv.ParseUint(idStr, 10, 32)
+
+	if err := database.DB.Delete(\&models.KnowledgeBase{}, uint(id)).Error; err != nil {
+		c.JSON(500, gin.H{"error": "删除失败", "message": err.Error()})
+		return
+	}
+
+	c.JSON(200, gin.H{"message": "知识库删除成功"})
+}
+
+// 知识条目列表
+func (h *KnowledgeHandler) ListKnowledgeItems(c *gin.Context) {
+	tenantID, _ := c.Get("tenant_id").(uint)
+	status := c.Query("status")
+	pagesize := c.DefaultQuery("page_size", "10")
+	page := c.DefaultQuery("page", "1")
+
+	limit, _ := strconv.Atoi(pagesize)
+	offset, _ := strconv.Atoi(page)
+
+	var items []models.KnowledgeItem
+	var total int64
+
+	db := database.DB.Where("tenant_id = ?", tenantID)
+	if status != "" {
+		db = db.Where("status = ?", status)
+	}
+
+	db.Count(\&total)
+	db.Preload("KnowledgeBase").Order("updated_at DESC").Limit(limit).Offset((offset-1)*limit).Find(\&items)
+
+	c.JSON(200, gin.H{
+		"total":     total,
+		"page":      page,
+		"page_size": limit,
+		"items": items,
+	})
+}
+
+// 创建知识条目
+func (h *KnowledgeHandler) CreateKnowledgeItem(c *gin.Context) {
+	tenantID, _ := c.Get("tenant_id").(uint)
+	knowledgeBaseID := c.PostForm("knowledge_base_id")
+
+	var item models.KnowledgeItem
+	if err := c.ShouldBindJSON(\&item); err != nil {
+		c.JSON(400, gin.H{"error": "参数错误", "message": err.Error()})
+		return
+	}
+
+	item.TenantID = tenantID
+	if knowledgeBaseID != "" {
+		kbID, _ := strconv.ParseUint(knowledgeBaseID, 10, 32)
+		item.KnowledgeBaseID = uint(kbID)
+	}
+	if item.Status == "" {
+		item.Status = models.KnowledgeStatusDraft
+	}
+
+	if err := database.DB.Create(\&item).Error; err != nil {
+		c.JSON(500, gin.H{"error": "创建失败", "message": err.Error()})
+		return
+	}
+
+	c.JSON(201, gin.H{
+		"message": "知识条目创建成功",
+		"item_id": item.ID,
+	})
+}
+
+// 更新知识条目
+func (h *KnowledgeHandler) UpdateKnowledgeItem(c *gin.Context) {
+	idStr := c.Param("id")
+	id, _ := strconv.ParseUint(idStr, 10, 32)
+
+	var item models.KnowledgeItem
+	if err := database.DB.First(\&item, uint(id)).Error; err != nil {
+		c.JSON(404, gin.H{"error": "知识条目不存在"})
+		return
+	}
+
+	if err := c.ShouldBindJSON(\&item); err != nil {
+		c.JSON(400, gin.H{"error": "参数错误", "message": err.Error()})
+		return
+	}
+
+	if err := database.DB.Save(\&item).Error; err != nil {
+		c.JSON(500, gin.H{"error": "更新失败", "message": err.Error()})
+		return
+	}
+
+	c.JSON(200, gin.H{"message": "知识条目更新成功"})
+}
+
+// 删除知识条目
+func (h *KnowledgeHandler) DeleteKnowledgeItem(c *gin.Context) {
+	idStr := c.Param("id")
+	id, _ := strconv.ParseUint(idStr, 10, 32)
+
+	if err := database.DB.Delete(\&models.KnowledgeItem{}, uint(id)).Error; err != nil {
+		c.JSON(500, gin.H{"error": "删除失败", "message": err.Error()})
+		return
+	}
+
+	c.JSON(200, gin.H{"message": "知识条目删除成功"})
+}
+
+// 搜索知识条目
+func (h *KnowledgeHandler) Search(c *gin.Context) {
+	tenantID, _ := c.Get("tenant_id").(uint)
+	keyword := c.Query("keyword")
+	category := c.Query("category")
+
+	var items []models.KnowledgeItem
+	db := database.DB.Where("tenant_id = ? AND (title LIKE ? OR content LIKE ?)", tenantID, "%"+keyword+"%", "%"+keyword+"%")
+	if category != "" {
+		db = db.Where("category = ?", category)
+	}
+
+	db.Preload("KnowledgeBase").Limit(20).Find(\&items)
+
+	c.JSON(200, gin.H{
+		"keyword": keyword,
+		"items": items,
+		"total": len(items),
+	})
+}
+
+// 统计知识库数据量
+func (h *KnowledgeHandler) GetStats(c *gin.Context) {
+	tenantID, _ := c.Get("tenant_id").(uint)
+
+	var totalItems int64
+	var publishedItems int64
+	var draftItems int64
+
+	database.DB.Model(\&models.KnowledgeItem{}).Where("tenant_id = ?", tenantID).Count(\&totalItems)
+	database.DB.Model(\&models.KnowledgeItem{}).Where("tenant_id = ? AND status = ?", tenantID, models.KnowledgeStatusPublished).Count(\&publishedItems)
+	database.DB.Model(\&models.KnowledgeItem{}).Where("tenant_id = ? AND status = ?", tenantID, models.KnowledgeStatusDraft).Count(\&draftItems)
+
+	c.JSON(200, gin.H{
+		"total_items": totalItems,
+		"published": publishedItems,
+		"draft": draftItems,
+	})
+}
--- a/backend/internal/handlers/ticket.go
+++ b/backend/internal/handlers/ticket.go
@@ -0,0 +1,204 @@
+package handlers
+
+import (
+	"github.com/gin-gonic/gin"
+	"smart-customer-service/config"
+	"smart-customer-service/internal/database"
+	"smart-customer-service/internal/models"
+	"smart-customer-service/internal/middleware"
+	"strconv"
+	"time"
+)
+
+type TicketHandler struct {
+	cfg *config.Config
+}
+
+func (h *TicketHandler) List(c *gin.Context) {
+	tenantID, _ := c.Get("tenant_id")
+	db := database.DB
+
+	// 查询参数
+	status := c.Query("status")
+	priority := c.Query("priority")
+	category := c.Query("category")
+	pagesize := c.DefaultQuery("page_size", "10")
+	page := c.DefaultQuery("page", "1")
+
+	limit, _ := strconv.Atoi(pagesize)
+	offset, _ := strconv.Atoi(page)
+	q := db.Where("tenant_id = ?", tenantID)
+
+	if status != "" {
+		q = q.Where("status = ?", status)
+	}
+	if priority != "" {
+		q = q.Where("priority = ?", priority)
+	}
+	if category != "" {
+		q = q.Where("category = ?", category)
+	}
+
+	var tickets []models.Ticket
+	var total int64
+	
+	q.Count(&total)
+	q.Preload("User").Order("priority DESC, created_at DESC").Limit(limit).Offset((offset-1)*limit).Find(\&tickets)
+
+	c.JSON(200, gin.H{
+		"total":     total,
+		"page":      page,
+		"page_size": limit,
+		"tickets":   tickets,
+	})
+}
+
+func (h *TicketHandler) Create(c *gin.Context) {
+	userID, _ := c.Get("user_id").(uint)
+	tenantID, _ := c.Get("tenant_id").(uint)
+
+	var ticket models.Ticket
+	if err := c.ShouldBindJSON(\&ticket); err != nil {
+		c.JSON(400, gin.H{"error": "参数错误", "message": err.Error()})
+		return
+	}
+
+	// 生成工单编号
+	now := time.Now()
+	ticket.TicketNumber = h.generateTicketNumber(now)
+	ticket.UserID = \&userID
+	ticket.TenantID = tenantID
+	if ticket.Priority == "" {
+		ticket.Priority = models.TicketPriorityMedium
+	}
+	if ticket.Status == "" {
+		ticket.Status = models.TicketStatusOpen
+	}
+	if ticket.Category == nil {
+		category := models.TicketCategorySupport
+		ticket.Category = \&category
+	}
+
+	if err := database.DB.Create(\&ticket).Error; err != nil {
+		c.JSON(500, gin.H{"error": "创建失败", "message": err.Error()})
+		return
+	}
+
+	c.JSON(201, gin.H{
+		"message":     "工单创建成功",
+		"ticket_id":     ticket.ID,
+		"ticket_number": ticket.TicketNumber,
+	})
+}
+
+func (h *TicketHandler) Get(c *gin.Context) {
+	idStr := c.Param("id")
+	id, _ := strconv.ParseUint(idStr, 10, 32)
+
+	var ticket models.Ticket
+	if err := database.DB.Preload("User").Preload("Assignee").First(\&ticket, uint(id)); err != nil {
+		c.JSON(404, gin.H{"error": "工单不存在"})
+		return
+	}
+
+	c.JSON(200, ticket)
+}
+
+func (h *TicketHandler) Update(c *gin.Context) {
+	idStr := c.Param("id")
+	id, _ := strconv.ParseUint(idStr, 10, 32)
+
+	var ticket models.Ticket
+	if err := database.DB.First(\&ticket, uint(id)).Error; err != nil {
+		c.JSON(404, gin.H{"error": "工单不存在"})
+		return
+	}
+
+	if err := c.ShouldBindJSON(\&ticket); err != nil {
+		c.JSON(400, gin.H{"error": "参数错误", "message": err.Error()})
+		return
+	}
+
+	if err := database.DB.Save(\&ticket).Error; err != nil {
+		c.JSON(500, gin.H{"error": "更新失败", "message": err.Error()})
+		return
+	}
+
+	c.JSON(200, gin.H{"message": "工单更新成功"})
+}
+
+func (h *TicketHandler) Delete(c *gin.Context) {
+	idStr := c.Param("id")
+	id, _ := strconv.ParseUint(idStr, 10, 32)
+
+	if err := database.DB.Delete(\&models.Ticket{}, uint(id)).Error; err != nil {
+		c.JSON(500, gin.H{"error": "删除失败", "message": err.Error()})
+		return
+	}
+
+	c.JSON(200, gin.H{"message": "工单删除成功"})
+}
+
+func (h *TicketHandler) Assign(c *gin.Context) {
+	idStr := c.Param("id"),
+	id, _ := strconv.ParseUint(idStr, 10, 32)
+
+	var ticket models.Ticket
+	if err := database.DB.First(\&ticket, uint(id)).Error; err != nil {
+		c.JSON(404, gin.H{"error": "工单不存在"})
+		return
+	}
+
+	var assignRequest struct {
+		AssignedTo uint `json:"assigned_to"`
+	}
+	if err := c.ShouldBindJSON(\&assignRequest); err != nil {
+		c.JSON(400, gin.H{"error": "参数错误", "message": err.Error()})
+		return
+	}
+
+	ticket.AssignedTo = \&assignRequest.AssignedTo
+	ticket.Status = models.TicketStatusInProgress
+
+	if err := database.DB.Save(\&ticket).Error; err != nil {
+		c.JSON(500, gin.H{"error": "指配失败", "message": err.Error()})
+		return
+	}
+
+	c.JSON(200, gin.H{"message": "工单指配成功"})
+}
+
+func (h *TicketHandler) AddComment(c *gin.Context) {
+	idStr := c.Param("id"),
+	id, _ := strconv.ParseUint(idStr, 10, 32)
+
+	userID, _ := c.Get("user_id").(uint)
+
+	var comment struct {
+		Content    string `json:"content"`
+		IsInternal bool   `json:"is_internal" binding:"required"`
+	}
+	if err := c.ShouldBindJSON(\&comment); err != nil {
+		c.JSON(400, gin.H{"error": "参数错误", "message": err.Error()})
+		return
+	}
+
+	msg := models.TicketMessage{
+		TicketID:   uint(id),
+		UserID:     userID,
+		Content:    comment.Content,
+		IsInternal: comment.IsInternal,
+	}
+
+	if err := database.DB.Create(\&msg).Error; err != nil {
+		c.JSON(500, gin.H{"error": "添加备注失败", "message": err.Error()})
+		return
+	}
+
+	c.JSON(201, gin.H{"message": "备注添加成功", "comment_id": msg.ID})
+}
+
+// generateTicketNumber 生成工单编号
+func (h *TicketHandler) generateTicketNumber(now time.Time) string {
+	return now.Format("20060102") + "-" + "TKT" + "00001"
+}